DOJ: 21 May 07
- Sandeep Aswal - Ref - Omna Gulati
DOJ: 01 Jun 07
- Barkha Bisaria (Trade Wings, LKO)
- Satyasha Rajput (Trade Wings, LKO)
- Shibangi Tripathi (Trade Wings, LKO)
Welcome!!
Friday 18 May 2007
New Joinees - Result of Interviews
The selected candidates for K are:
DOJ: 21 May 07
DOJ: 21 May 07
Friday 11 May 2007
Want to improve your English?
SRC: REDIFF.COM
Want to improve your English?
Charanpreet Singh | February 21, 2007 | 16:30 IST
The language of transaction in the organized side of the business world in India, today and tomorrow -- Is English.
A large part of where you will end up in your career will depend on your comfort with this language in different modes of communication,? oral and written,? from talking on the phone to making that killer presentation.
So, how does one cope with this 'animal' The first step, I feel, is to assess ones proficiency with a great deal of honesty. If you don't realize and admit that you have a long way to go, you may never get there!
I am often asked the question -- if I could make myself understood, how does it really matter whether my English was correct or not?
A valid question. You have to decide your path in life and ask basic questions -- like why should you strive for quality in anything at all that you do. It's an attitude thing.
Plus, most of the people who have the power to fashion your career probably reached there because they cared about quality. Some of the best English we hear today is spoken by some of our business leaders and CEOs' of business conglomerates. A coincidence?
I don't think so.
The silver lining is that learning to communicate well (correctness of language being only a part of this) is fun. Yes, languages are tricky and mastering them is an interesting and life-long exercise.
But there is a? monster called "common errors". You never know when you have become a victim, because, as the name suggests, it is "common" -- everyone around you makes the same errors. Besides, we are constantly bombarded with
incorrect English on radio, television, newspapers, in classrooms and even boardrooms.
Can we afford to be oblivious to the existence of this monster? Is it as dangerous as we are making it out to be?
Most MBA aspirants (the community I am close to) think that they are very good in English. Almost all of them have given either their final year engineering or B Com exams. They are always keen to discuss about anything that would make them better equipped to tackle the admission process, and to avail of the huge number of opportunities available in India today.
The lines in bold have common errors. The correct version would be:
Most MBA aspirants (the community I am close to) think that they are very good at English. Almost all of them have taken either their final year engineering or B Com exams. They are always keen to discuss (no about) anything that would make them better equipped to tackle the admission process, and to avail themselves of the huge number of opportunities available in India today.
I hope you see what I mean. Here are some more instances of incorrect English:
Incorrect: Can I take this call?
Correct: May I take this call?
Incorrect: Can I help you?
Correct: May I help you?
Incorrect: The number of people on Indian streets are mind-boggling.
Correct: The number of people on Indian streets is mind boggling.
Incorrect: She is my cousin sister.
Correct: She is my cousin.
Incorrect: I had a bad experience yesterday night.
Correct: I had a bad experience last night.
Incorrect: This class comprises of 50 students.
Correct: This class comprises 50 students.
Five things to do
• Read more. Not just newspapers and magazines, novels too.
• Refer to the dictionary and a grammar book (like Wren and Martin), while reading. Make it a habit.
• Do crosswords. They help to increase one's vocabulary and also urge you to think.
• Grab every opportunity to speak English -- with friends, colleagues -- even to yourself!
• Listen to people who speak well. Watching channels like BBC and CNN is a good bet.
A good reason to strive to improve your communication skills? Communication impacts the way you deal with yourself and with everyone else around the world.
Good communication improves the quality of your life and the quality of relationships you enjoy and sustain.
Want to improve your English?
Charanpreet Singh | February 21, 2007 | 16:30 IST
The language of transaction in the organized side of the business world in India, today and tomorrow -- Is English.
A large part of where you will end up in your career will depend on your comfort with this language in different modes of communication,? oral and written,? from talking on the phone to making that killer presentation.
So, how does one cope with this 'animal' The first step, I feel, is to assess ones proficiency with a great deal of honesty. If you don't realize and admit that you have a long way to go, you may never get there!
I am often asked the question -- if I could make myself understood, how does it really matter whether my English was correct or not?
A valid question. You have to decide your path in life and ask basic questions -- like why should you strive for quality in anything at all that you do. It's an attitude thing.
Plus, most of the people who have the power to fashion your career probably reached there because they cared about quality. Some of the best English we hear today is spoken by some of our business leaders and CEOs' of business conglomerates. A coincidence?
I don't think so.
The silver lining is that learning to communicate well (correctness of language being only a part of this) is fun. Yes, languages are tricky and mastering them is an interesting and life-long exercise.
But there is a? monster called "common errors". You never know when you have become a victim, because, as the name suggests, it is "common" -- everyone around you makes the same errors. Besides, we are constantly bombarded with
incorrect English on radio, television, newspapers, in classrooms and even boardrooms.
Can we afford to be oblivious to the existence of this monster? Is it as dangerous as we are making it out to be?
Most MBA aspirants (the community I am close to) think that they are very good in English. Almost all of them have given either their final year engineering or B Com exams. They are always keen to discuss about anything that would make them better equipped to tackle the admission process, and to avail of the huge number of opportunities available in India today.
The lines in bold have common errors. The correct version would be:
Most MBA aspirants (the community I am close to) think that they are very good at English. Almost all of them have taken either their final year engineering or B Com exams. They are always keen to discuss (no about) anything that would make them better equipped to tackle the admission process, and to avail themselves of the huge number of opportunities available in India today.
I hope you see what I mean. Here are some more instances of incorrect English:
Incorrect: Can I take this call?
Correct: May I take this call?
Incorrect: Can I help you?
Correct: May I help you?
Incorrect: The number of people on Indian streets are mind-boggling.
Correct: The number of people on Indian streets is mind boggling.
Incorrect: She is my cousin sister.
Correct: She is my cousin.
Incorrect: I had a bad experience yesterday night.
Correct: I had a bad experience last night.
Incorrect: This class comprises of 50 students.
Correct: This class comprises 50 students.
Five things to do
• Read more. Not just newspapers and magazines, novels too.
• Refer to the dictionary and a grammar book (like Wren and Martin), while reading. Make it a habit.
• Do crosswords. They help to increase one's vocabulary and also urge you to think.
• Grab every opportunity to speak English -- with friends, colleagues -- even to yourself!
• Listen to people who speak well. Watching channels like BBC and CNN is a good bet.
A good reason to strive to improve your communication skills? Communication impacts the way you deal with yourself and with everyone else around the world.
Good communication improves the quality of your life and the quality of relationships you enjoy and sustain.
Thursday 3 May 2007
BPOs get serious, axe ‘fun job’
With Rising Client Expectations, BPOs Expect Employees To Toe The Line
From call centres to BPOs to KPOs — this is how the BPO industry claims to have evolved. When the call centre wave touched Indian shores, they projected themselves as a ‘fun’ place to work in. Some of them claimed to be an extension of college life. But as the nature of the work became complicated and the quality of work being outsourced became better, CEOs realised that the time to change workplace culture had arrived.
Murali Swaminathan, chief people officer, 24/7 Customer, blames the industry for creating such an image. The image resulted in youngsters regarding BPOs as stop-gap jobs. For them, the salary was their pocket money. So, they switched jobs on a regular basis, even for a Rs 500 hike. To retain employees, some BPOs went overboard with the fun theme. They even hired ‘fun officers’ who were paid to organise parties more often. With this, the seriousness related to doing business had gone, says Mr Swaminathan.
According to Amitabh Chaudhry, MD & CEO, Progeon, the BPO arm of Infosys, such an image was projected on purpose. The call centre industry was new to India and people were not ready to work in a new industry. Moreover, it was difficult to get people to work for voice-based business, where they were supposed to take calls one after another. So the concept of ‘having fun at work’ was promoted and sold as it was the only way to get people to work in the booming industry. Also, for the first time, so many young people were coming together to work, so there was a need to have a culture accepted by them.
Is it still the same? No, say both Mr Swaminathan and Mr Chaudhry. The fun days are over. The ‘fun and party’ concept was promoted to get the workforce but now even the quality of the workforce employed has changed. “In the last 18-24 months, the industry has been working to change the image of working in BPOs,” says Mr Swaminathan. The reasons for this, says Mr Chaudhry, are that employees have also realised that BPOs are not fun places to work and companies have realised that they had stretched the fun concept too far. Clients were unhappy with this because for them, outsourcing is not fun but serious work.
Neelu, a BPO employee has been with her company for the past five years. She joined as an agent and is now a trainer. “I’m happy with my job and have no intentions of changing my job anytime soon. My company lets me grow, they have sponsored my MBA degree so why should I think of leaving them,” she says.
Siddharth, another BPO employee, who has been working in the industry for two years, says the work environment is very strict. “We have to report on time, else the manager will throw us out.” The parties happen only once a month.
At 24/7 Customer, the first signs of change came in August ’04 with implementation of a dress code in the office. Earlier, the employees used to come in torn jeans and plunging necklines but now they are to wear business casuals.
Source: http://www.timesjobs.com/Mailers/CareerDialogue/april14/landing/landing.html#g4a
From call centres to BPOs to KPOs — this is how the BPO industry claims to have evolved. When the call centre wave touched Indian shores, they projected themselves as a ‘fun’ place to work in. Some of them claimed to be an extension of college life. But as the nature of the work became complicated and the quality of work being outsourced became better, CEOs realised that the time to change workplace culture had arrived.
Murali Swaminathan, chief people officer, 24/7 Customer, blames the industry for creating such an image. The image resulted in youngsters regarding BPOs as stop-gap jobs. For them, the salary was their pocket money. So, they switched jobs on a regular basis, even for a Rs 500 hike. To retain employees, some BPOs went overboard with the fun theme. They even hired ‘fun officers’ who were paid to organise parties more often. With this, the seriousness related to doing business had gone, says Mr Swaminathan.
According to Amitabh Chaudhry, MD & CEO, Progeon, the BPO arm of Infosys, such an image was projected on purpose. The call centre industry was new to India and people were not ready to work in a new industry. Moreover, it was difficult to get people to work for voice-based business, where they were supposed to take calls one after another. So the concept of ‘having fun at work’ was promoted and sold as it was the only way to get people to work in the booming industry. Also, for the first time, so many young people were coming together to work, so there was a need to have a culture accepted by them.
Is it still the same? No, say both Mr Swaminathan and Mr Chaudhry. The fun days are over. The ‘fun and party’ concept was promoted to get the workforce but now even the quality of the workforce employed has changed. “In the last 18-24 months, the industry has been working to change the image of working in BPOs,” says Mr Swaminathan. The reasons for this, says Mr Chaudhry, are that employees have also realised that BPOs are not fun places to work and companies have realised that they had stretched the fun concept too far. Clients were unhappy with this because for them, outsourcing is not fun but serious work.
Neelu, a BPO employee has been with her company for the past five years. She joined as an agent and is now a trainer. “I’m happy with my job and have no intentions of changing my job anytime soon. My company lets me grow, they have sponsored my MBA degree so why should I think of leaving them,” she says.
Siddharth, another BPO employee, who has been working in the industry for two years, says the work environment is very strict. “We have to report on time, else the manager will throw us out.” The parties happen only once a month.
At 24/7 Customer, the first signs of change came in August ’04 with implementation of a dress code in the office. Earlier, the employees used to come in torn jeans and plunging necklines but now they are to wear business casuals.
Source: http://www.timesjobs.com/Mailers/CareerDialogue/april14/landing/landing.html#g4a
Tuesday 1 May 2007
Attendance Leader - April 2007: P Process
This time the process that has absolutely no ABSENT's or LEAVE's is P!!
Lets see who takes this position for the month of May 2007.
The statistics are as:
[Total no of people absent (once or more than once)/ total strength)*100]
K:31 % [17 of 55]
Q:25% [4 of 16]
T:10% [1 of 10]
P:% [0 of 6]
Keep it up! Paramount...!
Lets see who takes this position for the month of May 2007.
The statistics are as:
[Total no of people absent (once or more than once)/ total strength)*100]
K:31 % [17 of 55]
Q:25% [4 of 16]
T:10% [1 of 10]
P:% [0 of 6]
Keep it up! Paramount...!
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